I received a damaged, faulty or incorrect item - what should I do?

Please inspect your order as soon as it arrives. Faults are rare, but if something is not right we want to know straight away so we can fix it quickly.

Contact our customer service team via our support page before sending anything back. Where possible, include your order number and a photo of the issue. You can also reach us by phone on +40 724 572 977.

Depending on the situation we will arrange a repair, a replacement or a full refund, at no extra cost to you.