Question 1

Is VAT included in the price?

Accepted Answer

Prices on the website are shown excluding VAT. Any applicable VAT is calculated by your delivery destination and added at checkout, so the total you approve before paying is the final amount.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (such as Visa and Mastercard) and PayPal. All available payment options are shown securely at checkout.

Question 3

When will I be charged?

Accepted Answer

Your payment is taken when you place your order. This confirms the order and lets us start preparing it for dispatch, and you receive an email confirmation right away.

Question 4

Which currency will I be charged in?

Accepted Answer

Where supported, you are charged in your local currency, including EUR, GBP and USD. The currency that applies to your order is confirmed at checkout before you pay.

Question 5

Can I exchange an item for a different finish?

Accepted Answer

We offer refunds rather than direct exchanges. Return the original item within 30 days for a refund and place a new order for the finish you'd like.

Question 6

How do I start a return?

Accepted Answer

Start your return through our returns portal at lunyon.com/returns using your order number and email. We'll confirm the return address. You arrange and pay for tracked, insured return shipping, then we refund once the item arrives and is checked.

Question 7

How long do I have to return an item?

Accepted Answer

You have 30 days from delivery to return an item you have changed your mind about. The product must be unused, in its original packaging with all parts and paperwork. Refunds cover the item price, minus shipping and handling. Made-to-order items are excluded.

Question 8

How long does it usually take for the reimbursement to take place?

Accepted Answer

Once your returned package arrives and has been checked by us, we begin the reimbursement within 14 days, via the original payment method used for the order.

Question 9

I received a damaged, faulty or incorrect item - what should I do?

Accepted Answer

Contact us via our support page before sending anything back, ideally with your order number and a photo (you can also call +40 724 572 977). We'll arrange a repair, replacement or full refund at no cost to you.

Question 10

Which items can't be returned?

Accepted Answer

Made-to-order and special items are produced for your order and can't be returned for change of mind. This doesn't affect your rights if an item arrives damaged, faulty or not as described.

Question 11

How long will delivery take and how can I track my order?

Accepted Answer

After dispatch (1-2 business days for in-stock items), your order travels with DHL. We email you a DHL tracking link showing the estimated delivery date so you can follow it to your door.

Question 12

How much does shipping cost?

Accepted Answer

Shipping is free on orders over EUR 250. For smaller orders, the cost depends on your destination and is calculated and shown at checkout before you pay.

Question 13

When will my order be dispatched?

Accepted Answer

In-stock items are dispatched within 1 to 2 business days. A few made-to-order items have a longer lead time, shown on the product page. You'll get a tracking email when your order ships.

Question 14

Where do you ship?

Accepted Answer

We ship across the EU, to the UK, and to many international destinations. EU orders travel within the single market; orders outside the EU may incur import duties or taxes on delivery.

Question 15

Will I have to pay customs duties or import taxes?

Accepted Answer

Within the EU there are no extra customs charges. For the UK and other non-EU destinations, orders ship duty-unpaid, so any import duties or taxes set by the destination country are payable by you, usually via the carrier.

Help & information

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Help & information

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